Support

We answer within one business day (US Eastern).

Common questions

What does the app change in my store?

Nothing until you click Apply in the Fix Center. Each fix shows the current value and the suggested value first. Every applied fix records the previous value and has an Undo button.

Does a scan create orders or carts?

No orders, ever. A scan creates one test cart through your store's agent API to prove the cart works, then cancels it.

What do VERIFIED, OBSERVED and INFERRED mean?

VERIFIED: we performed the action against your store and it worked or failed. OBSERVED: we read the data but could not exercise it. INFERRED: judged from indirect evidence. Only VERIFIED findings prove an agent can or cannot do something.

Why does the report say a protocol is "not testable"?

Your platform does not expose it publicly (for example, barcodes and image alt text on Shopify need the installed app; WooCommerce MCP needs Application Passwords). Installing the Shopify app upgrades those checks to VERIFIED.

How does billing work?

Scans and reports are free. The Store plan (USD 39 per 30 days, 7-day free trial) unlocks applying fixes, scheduled rescans with change alerts and Buyer Simulator runs. Shopify bills it; cancel from the app's plan bar or by uninstalling.

What happens when I uninstall?

The access token is deleted at once and the subscription is cancelled by Shopify. Scan history is removed after 90 days, sooner on request.

My store is password-protected.

Public checks cannot run, but with the app installed the catalog is read through the Admin API and the agent cart still works, so most checks still run.

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